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Terms and Conditions
This is the nurse.com.au website. Your use of this website is subject to the following terms and conditions, which you are deemed to accept each time you use the website.
"We" means NurseU Pty Ltd ABN: 52 650 509 827, and "our" shall be construed accordingly. "you" means the person, firm, company or organisation browsing and/or using the nurseu.com.au website, and "your" shall be construed accordingly.
You may only use this Site for lawful purposes. You must not under any circumstances seek to undermine the security of the Site or any information submitted to or available through it. In particular, but without limitation, you must not seek to access, alter or delete any information to which you do not have authorised access, seek to overload the system via spamming or flooding, take any action or use any device, routine or software to crash, delay, damage or otherwise interfere with the operation of this Site or attempt to decipher, disassemble or modify any of the software, coding or information comprised in the Site.
You are solely responsible for any information submitted by you to this site. You are responsible for ensuring that all information supplied by you is true, accurate, up-to-date and not misleading or likely to mislead or deceive and that it is not discriminatory, obscene, offensive, defamatory or otherwise illegal, unlawful or in breach of any applicable legislation, regulations, guidelines or codes of practice or the copyright, trademark or other intellectual property rights of any person in any jurisdiction. You are also responsible for ensuring that all information, data and files are free of viruses or other routines or engines that may damage or interfere with any system or data prior to being submitted to this site. We reserve the right to remove any information supplied by you from the website at our sole discretion, at any time and for any reason without being required to give any explanation.
NurseU name and logo are protected under trademarks: 2192605 (logo) & 2193224 (name)
The terms of service were last updated on 30th April 2025.
Privacy Policy
NurseU Pty Ltd is committed to privacy for everyone who accesses the site. Under the Privacy Act 1998, Privacy and Data Protection Act 2014 (Vic) and the Health Records Act 2001 (Vic), we must comply with certain requirements which are designed to ensure that any data you provide to us is processed with due care and attention.
We may, from time to time, review and update this policy, including taking account of new or amended laws, new technology and/or changes to our operations. All personal information held by us will be governed by the most recently updated policy. Your privacy matters to us, so whether you are new to NurseU or are a long-time user, please take the time to get to know our practices.
Your personal information is an important part of our service. All of your data is now subject to the GDPR regulation. Your data will be used for strictly professional, commercial and informative terms only. Your data will not be sold. We only gather the necessary information to contact you to provide legitimate business information.
In this policy, "us", "we" or "our" means NurseU Pty Ltd ABN: 52 650 509 827.
This policy sets out:
- what is considered personal information
- what personal information we collect and hold
- how we collect, hold, use or disclose personal information
- the purposes for which we collect personal information
- what happens if we are not able to collect personal information
- how to seek access to and correct your personal information
- whether we disclose personal information outside Australia, and
- how to contact us.
What is personal information?
When used in this policy, the term “personal information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, postcode and contact details (including phone numbers and email addresses) and possibly financial information, including your credit card, direct debit or PayPal account information. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
What personal information do we collect and hold?
We may collect the following types of personal information:
- name
- mailing or street address
- email address
- telephone number
- age or birth date
- profession, occupation or job title
- details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries
- any additional information relating to you that you provide to us directly through our websites or indirectly through use of our website or online presence through our representatives or otherwise, and
- information you provide to us through our service centre, customer surveys or visits by our representatives from time to time.
Cookies
In some cases we may also collect your personal information through the use of cookies. When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website, without bothering you with a request to register or log-in. It also helps us keep track of products or services you view, so that we can send you news about those products or services. We also use cookies to measure traffic patterns, to determine which areas of our websites have been visited, and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online products and services. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. We may also log IP addresses (the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track user movements, and gather broad demographic information.
We may also collect anonymous data (which is not personal information) relating to your activity on our websites (including IP addresses) via cookies, or we may collect information from you in response to a survey. We generally use this information to report statistics, analyse trends, administer our services, diagnose problems and target and improve the quality of our products and services. To the extent this information does not constitute personal information because it does not identify you or anyone else, the Australian Privacy Principles do not apply and we may use this information for any purpose and by any means whatsoever.
How we collect personal information
We collect your personal information directly from you unless it is unreasonable or impractical to do so.
We do this in ways including:
- through your access and use of our websites, apps or sending SMS/MMS to us
- through someone else who has provided us with your information (e.g. a common connection)
- during conversations between you and our representatives, and
- when you complete an application or purchase order.
We may also collect personal information from third parties including:
- third party companies such as credit reporting agencies, law enforcement agencies and other government entities
- mailing lists
- recruitment agencies, and
- contractors and business partners.
Why do we collect, hold, use and disclose personal information?
The primary purpose for which we collect information about you is to enable us to perform our business activities and functions and to provide best possible quality of customer service. We collect, hold, use and disclose your personal information for the following purposes:
- to provide products and services to you
- to provide you with news, information or advice about our existing and new products and services
- to communicate with you including by email, mail or telephone
- to manage and enhance our products and services
- to personalise and customise your experience
- to provide you with access to protected areas of our websites
- to conduct competitions or promotions on behalf of NurseU and selected third parties
- to verify your identity
- to provide as part of business data to third parties if you have authorised us to do so
- to conduct business processing functions for operation of our websites or our business
- for our administrative, marketing (including direct marketing), promotional, planning, - product/service development, quality control and research purposes, or those of our contractors or external service providers
- to provide your updated personal information to us, our contractors or external service providers
- to investigate any complaints about or made by you, or if we have reason to suspect that you are in breach of any of our terms and conditions or that you are or have been otherwise - engaged in any unlawful activity, and/or
- as required or permitted by any law (including the Privacy Act).
Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.
What happens if we can't collect your personal information?
If you do not provide us with the personal information described in this policy, some or all of the following may happen:
- we may not be able to provide you with the products or services you requested, either to the same standard, or at all (for example, if you do not register as a member of a website, you will not be able to access features or services that are reserved for members only)
- we may not be able to provide you with information about products and services that you may want, including information about discounts sales or special promotions, or
- we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.
How do we disclose your personal information?
We may disclose your personal information to:
- our employees, related bodies corporate, contractors or external service providers for the operation of our websites or our business, fulfilling requests by you, and otherwise provide products and services to you, including without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, photographic analysers, data entry service providers, electronic network administrators, debt collectors, and professional advisers such as accountants, solicitors, business advisors and consultants;
- our existing or potential agents, business partners or joint venture entities or partners;
- our sponsors, or promoters of any competition that we conduct or promote via our services;
- specific third parties authorised by you to receive information held by us;
- the police, any relevant authority or enforcement body, or your Internet Service Provider or network administrator, for example, if we have reason to suspect that you have committed a breach of any of our terms and conditions, or have otherwise been engaged in any unlawful activity, and we reasonably believe that disclosure is necessary;
- as required or permitted by any law (including the Privacy Act).
Direct marketing materials
We may send you direct marketing communications and information about products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS or email, in accordance with applicable marketing laws, such as the Spam Act 2004 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
In addition, at any time, you may opt-out of receiving marketing communications from us by contacting us (details below) or by using the opt-out facilities provided (e.g. an unsubscribe link). We will then ensure that your name is removed from our mailing list. We do not provide your personal information to other organisations for the purposes of direct marketing unless expressly authorised by you.
If you receive communications from us that you believe have been sent to you other than in accordance with this policy, or in breach of any law, please contact us using the details provided below.
Accessing and correcting your personal information
You may request access to any personal information we hold about you at any time by contacting us (details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you. We will not charge for simply making a request and will not charge for making any corrections to your personal information. If you make an access request, we will ask you to verify your identity. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others, or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.
Members of our websites will generally be able to access and update their membership details online. We request that you keep your information as current as possible so that we may continue to improve our service to you.
How can you complain about a breach of privacy?
If you believe your privacy has been breached by us, have any questions or concerns about our Privacy Policy please, contact us using the contact information below and provide details of the incident so that we can investigate it.
We have a formal procedure for investigating and dealing with privacy breaches. Once the Privacy Officer receives a complaint, whether it is in writing or verbal means, the Privacy Officer will commence an investigation with the relevant business unit from which the alleged breach stemmed. The investigator will endeavour to determine the nature of the breach and how it occurred. We may contact you during the process to seek any further clarification if necessary. If a breach is found, the Privacy Officer will escalate the matter to management so that the process can be rectified to prevent any further breaches from taking place. We will also contact you to inform you of the outcome of the investigation.
We will endeavour to resolve all investigations within a reasonable time
We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.
Please contact our Privacy Officer at:
NurseU Privacy Officer
Post: Suite 777, 585 Little Collins Street, Melbourne VIC 3000
Tel: 1800 NurseU (1800 687 738)
Email: [email protected]
Disclosure of personal information outside Australia
We may disclose personal information to our related bodies corporate and external service providers located overseas for some of the purposes listed above. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
We may disclose your personal information to entities located outside of Australia, including our data hosting and Cloud-based IT service providers and other third parties operating in jurisdictions.
Security
We will take all reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access, including by means of firewalls, password access, secure servers and encryption of credit card transactions.
Our core technology platform is certified to meet ISO 27001 requirements and is audited on an annual basis.
If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.
Links
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
Changes to our privacy policy
We may change this privacy policy from time to time.
Any updated versions of this privacy policy will be posted on our website.
This privacy policy was last updated on 30th April 2025.
We are committed to delivering exceptional nursing care and staffing solutions across Melbourne & Regional Victoria
Victorian Labour Hire Provider - VICLHL06442
NDIS Registered Provider - 4-IMI6OPL